We can offer refunds within 7 days of purchase, under the following conditions: We offer a full 100% refund on all stock items that have not been used or altered. This applies to items that HAVE NOT been cut to your specification, such as turnbuckles, zipper kits, bulk rolls of netting etc. Therefore if you accidently over order on accessories that you don't end up using, you can return them for a full refund. Return Shipping is at the buyers expense.
For items that have been cut "by-the-foot", such as netting, edging rope or wire, these items are non-refundable. Any items deemed faulty will be accepted for a full refund.
We have a customer first service mentality, so if you're not happy with your product or service for any reason contact us for assistance.